For international trades we offer different shipping methods by express (such as: DHL、UPS etc), air shipping and sea shipping as per specific needs.
We offer free shipping to any addresses within Guangdong Province, so if you have any cooperated agents in any cities within Guangdong Province, we can deliver to their warehouse.
When you use our shipping agent, “pre-shipment” means the time before our agent forward the goods to the final express/cargo company; and when you have your agents, “pre-shipment” means the time before we give the goods to the express company to ship the goods to your agents’ warehouse
Normally when the tracking number shows delivered, it means the package is delivered and signed by someone person from your company, but if you didn’t receive the goods, you can contact the local agent company who is responsible for the final delivery, also you can contact your sales to track the packages.
When you use our shipping agents to ship the goods for you, WE will bare the losses within the whole shipping process; when you use your own shipping agents, you can contact your own agents to make a claim.
Normally we will execute your order upon the receipt of your deposit, so before you paid the deposit, you can cancel and revise the order as you like. However once the orders are executed , the situation is complicated, you should contact us as soon as possible, and you be responsible for the losses caused.
Yes you can change freely your address when the order is under “Pre-shipment” condition, but once the order is shipped, we will not bare any losses arisen from the process.
All the battery products carry a one year warranty starting from the date of purchasing and all the chargers come with a two year warranty. Any non-human defectives within the warranty period we will change or refund.
When you have few defectives within your order, we will return and deduct the amount from the next order upon your claims; but when the defectives cover a large part of your order, we kindly suggest you to contact your sales for further suggestion.
Due to the far distance nature of international business, when you get a defective item, you don’t need to return back to us, simply a claim we will study and refund or deduct the amount from next order.
Normally we accept 30% T/T deposit and balance 70% T/T before shipment; also we accept West Union.
Usually new batteries are not fully charged, so may need to charge them before usage. When starting to use a new battery or after the battery has been stopped using for a period of time, the battery needs three to four full charging cycles to reach its maximum efficiency. Sometimes after charging a new battery for some time, the device indicator light shows that the battery is fully charged, it is normal that the battery is not charged, because the new battery has not been fully charged and discharged yet, and the displayed battery level does not match the time. Simply remove the battery from the device and recharge the battery.
If you do not use the battery for more than a month, it is recommended to remove the battery from the device and place it in a dry, cool place. During charging and discharging, the battery temperature will increase, which is normal. If it’s not used after being fully charged, the battery will naturally discharge, so the battery still needs to be charged when it is stored for a period of time before use. When using a laptop battery for the first time, please discharge it to a minimum of about 5% before fully recharging it.
All of our batteries can be charged by both the original and the replacement adapters when the Watts equal or exceed the original Watts.
All of our replacement batteries are manufactured with high quality cells, which may not be the same capacity as that used in original batteries. We aim to provide the best quality and high-performance batteries to our customers, we have adjusted the batteries’internal resistance for more stable and more reliable. As a result, there will be a little bit difference in our replacement batteries run-time comparing with the OEM batteries.
For those who have higher quality requirements, we recommend you to buy our genuine laptop batteries and AC adapters, besides our OEM/ODM service can match what you want too.
If the battery will not be in use for a month or longer, it is recommended that it should be removed from the device and stored in a cool, dry and clean place. Moreover, a charged battery may eventually lose its charge if unused for a long time. It may therefore be necessary to recharge the battery after a storage period (Maybe every 1-3 months ).
The batteries may be at the end of their lives. Batteries are consumable products. After exceeding the battery life range, the batteries’ charging and discharging efficiency will decline dramatically; therefore, it’s time to get a new battery.
Normally the battery will be automatically charging when connects to AC adapter unless it’s fully charged, when the battery is not detected by the devices or simply not charge, it means this battery is not compatible with your device, you can ask your sales for further help.
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